Rental Agreement

We are extremely happy that you found what you were looking for at Borrowed Gems!

By renting from Borrowed Gems, you are agreeing to the following rental terms:

  • You must be 21 years or older to rent from Borrowed Gems.
  • Once your order has been placed, you authorize Borrowed Gems LLC to charge your payment card the rental fee amount, plus any applicable shipping, insurance and taxes.
  • You can cancel your RENTAL order for a full refund if we receive written notice from you to info@borrowedgems.com within 14 days of the date in which you placed your order and it is at least 7 days before your ship date.
  • Your rental order will be delivered to you on your rental start date.
  • You agree to treat your rental order with a great deal of care.
  • You agree to ship your rental items on or before the return date. Returns need to be dropped off at your nearest UPS location by 12pm local time.
  • If you misplace or lose your pre-paid return label/envelope, you are responsible for returning your order via UPS 2 Day Air to the address listed below. Please make sure to list the retail value of your rental so that it is insured during transit and email the new tracking information to info@borrowedgems.com.     

Borrowed Gems
Order #
1632 First Avenue
Unit 112
New York, New York 10028

  • If you fail to ship the rental order on your return date or we do not receive your rental order within 2 days of the return date, your payment card will be charged a $50 late fee. If we do not receive the rental within 7 days of the return date, your rental will be considered a purchase and your credit card will be charged the retail value plus any applicable sales tax that is required.
  • You are responsible for the loss, destruction or theft of your rental order.
  • The $5 insurance you purchase at checkout covers minor damages, such as a broken post or a missing stone.
  • If you lose part (for example, if one earring goes missing) or all of the rental, the piece requires significant repairs or is damaged beyond repair, we will charge you the full retail value of the piece plus any applicable sales tax that is required.
  • To ensure rental orders are not damaged during the shipping process, all rental orders need to be returned in the Borrowed Gems packaging in which it was shipped. If you fail to return the rental order in its original packaging, your payment card will be charged a $25 fee.
  • Quality and cleanliness are critical to our business. Each piece is hand-cleaned, sanitized and thoroughly inspected before and after each rental to ensure it is in great condition.
  • Use of the rental is at your own risk and Borrowed Gems is not liable for any health-related issues associated with any rental.
  • All purchases are final and sold “as is”.